FAQ

Do you have a store?
No, we bring the store to you by delivering straight to your door!

Where are you located?
Melbourne.

What days do you deliver?
Monday to Friday!

Where do you deliver?
Please click on the following link for all Shipping information including fees and delivery locations.

What times do you deliver?
Deliveries will usually be made between 9am and 4pm. You will be contacted via email the day prior to your delivery with an estimated delivery time window.

How do I know when my order has been delivered?
You will receive a delivery confirmation by email once the delivery has occurred. Every attempt will be made to get this to you immediately following the delivery. Please note during peak times and busy periods there may be some delay.

When do I need to place my order by?
As early as possible and definitely before COB the day before! Places fill up very quickly so where possible, place your order in advance! 

I need to cancel my order?
Cancellations can be made up until 3:00pm Melbourne Time the day prior to your scheduled delivery. Due to the extensive preparation process we are unable to make any changes after this time.

Why is the delivery date I want not available?
If a date is not showing on the drop down delivery date menu, this means there are no more places left as orders have become full for that particular day. We suggest ordering in advance if possible!

How do I order?
ONLINE
at ahhhdonuts.com.au - Simply click on ORDER and select your donut box!
EMAIL us at info@ahhhdonuts.com.au

Will my order be delivered with the invoice?
No, we do not include invoices with deliveries.

What happens if no one is home?
If no one is home when the delivery occurs, the donuts will usually be left in a safe place near the front door. 

How should I store my donuts? Do they need to be refrigerated?
The donuts don't need to be refrigerated, room temperature is recommended. Direct heat should be avoided. We recommend keeping them in the box they arrive in! Alternatively, pop them into an air tight container.

Are your donuts gluten-free or dairy-free?
Unfortunately no.

I have a nut allergy, can I eat your donuts?
No, we do not recommend that anyone with a nut allergy consume any Ahhh, Donuts products. We use a lot of Nutella and Ferrero Rocher on our donuts, which contain hazelnut. We also use Cadbury chocolate in our ganache topping, which may contain traces of peanut and tree nut.

Allergens?
Our donuts contain milk, wheat and soy. Some toppings contain hazelnut.

How long do your donuts last and how do I store them?
We always recommend eating our donuts the day of delivery, which is when they are at their best! However, if a few manage to avoid your tummy, they can be eaten up to 2 days later. Just make sure you store them at room temperature in the provided boxes.

Can you provide nutritional information and an ingredient list?
Yes, of course! All boxes are labelled with this information. We can also email these to you on request.

Do you do corporate, custom or wedding donuts?
Yes, absolutely! Email us at info@ahhhdonuts.com.au and tell us what you're after.

What happens if the wrong address is provided?

If the incorrect address is supplied and you wish to re-deliver to a new address a re-delivery fee will apply and is subject to availability. Please be very carful when listing the shipping address to avoid any issues.